Operations for trading firms - built for volatility.
Volantis Ops launched in December 2025 in Dubai to help trading firms run support like infrastructure - stable during volatility, consistent across shifts, and scalable without quality drift.
Infrastructure Layer
We don't sell "agents." We build the operating system your support team runs on - process, QA, escalation design, and automation.
Quality Assurance
Not generic scripted macros. We use rigorous weekly QA sampling and daily updates to ensure traders get technical, accurate answers.
Specialized Pods
Staffed by trained pods across Pakistan, LATAM, and Philippines who understand drawdowns, slippage, and prop firm rules.
Operational Roadmap
Launch (Dubai HQ)
We started with one goal: make support stable during high-volume spikes. Launched to support prop firms and fintechs facing massive influxes of tickets.
Dubai, UAE
Remote Operations Layer
Expanded coverage by building pods in Pakistan, LATAM, and Philippines. This provided true follow-the-sun coverage and cost efficiency without sacrificing quality.
Global Expansion
Scaling the Model
Adding more L2 depth, AI automation, and specialized community moderation capabilities. We are turning Discord from a liability into a retention engine.
AI Integration
Volantis Ops didn't just reduce our FRT — they redesigned the entire escalation path. Our Trustpilot score went from 3.2 to 4.6 in six weeks.
Integration Process
How we embed into your platform.
Audit
We analyze your current ticket taxonomy, escalation paths, and macro libraries.
- • Volume analysis
- • Macro review
- • Gap detection
Build
Creation of SOPs, QA rubrics, and compliance-safe tone templates aligned to your brand.
- • SOP creation
- • Playbooks
- • QA Rubric
Deploy
Staged rollout with shadowing and daily syncs to ensure agent alignment.
- • Staged launch
- • Shadowing
- • Syncs
Operate
Weekly optimization, reporting, and volatility event management.
- • Daily Standups
- • Weekly QA
- • Reporting
Our Mission
"We'd rather say no than ship a weak operation."
Our goal is to be the default operations layer for prop firms in growth mode. We build the rails your firm runs on.
Automation First
Increase FCR and reduce repeat contacts through macro governance.
Global Standard
Build a global coverage model without quality dilution.
Community Retention
Grow community moderation into a true retention channel.
Data Driven
Decisions made on SLA metrics, not feelings.
Global Infrastructure
Strategically located for timezone coverage and talent density.
Client-facing operations, leadership, and strategy.
Technical L2 support and back-office operations.
Live chat readiness, KYC verification, and general support.
Timezone alignment for US trading sessions.
Meet the Team
The operators who built the system.
Omar Farouk
CEO"We'd rather say no than ship a weak operation. Every client we take on, we treat like infrastructure — not a contract."
Leads strategy, client acquisition & product vision from Dubai HQ.
Tariq Malik
Head of Operations"Every SLA breach is a system design failure. We don't patch problems — we re-engineer the process until the problem can't exist."
Oversees pod performance, QA cadence & escalation architecture.
Sofia Reyes
Client Success Manager"Retention starts with the first response. Our job is to make every trader interaction build trust — not create friction."
Manages onboarding, client reporting & long-term account health.